Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

FREE SHIPPING with $14.99 Minimum Purchase. Free USPS First Class shipping to [United States].

  • USPS First Class Mail International does not offer global tracking information.
  • Packages returned to the Cellet warehouse due to incorrect shipping information will be given a PRODUCT REFUND.
  • We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.
  • Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.
  • Orders placed during weekends and holidays will start processing the next available business day. Additionally, orders placed after 10:00 AM PST will start processing the next available business day.
  • In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method had been chosen for the order, the initial shipment will be sent via the upgraded method. Any shipments thereafter will be shipped via standard domestic or international shipping offered at that time.
  • Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
  • The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
  • All orders are subject to approval based on the order information provided.
  • All orders may be placed on hold for further security verifications if information is found to be fraudulent and/or the order total exceeds $100 USD.
  • In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.
  • If your order contains one or more pre-order/back-ordered item(s), the entire order will beheld until all items are in stock and can be shipped together. To ensure your available "in stock" item(s) are not held while your pre-order/back-ordered item(s) are pending, we suggest that you order the pre-order/back-ordered item(s) separately.

By USPS

  • ● First Class Mail : Usually takes 3 to 8 business days
  • ● Priority Mail : Usually takes 2 business days
  • ● Express Mail : Usually delivered the next day from shipment day
  • ● First Class Mail International : Varies by destination. (Tracking unavailable for this method)

By FedEx

  • ● FedEx Ground Home Delivery® : Delivery is within 1 to 5 business days. Delivers on Saturdays at no extra charge.
  • ● FedEx Express Saver® : Usually delivers in 3 business days by 4:30 PM PST to most areas (by 7 PM to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday.
  • ● FedEx Standard Overnight® : Delivery for the next business day by 3 PM to most areas and by 4:30 PM PST to some rural areas throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.
  • ● FedEx International Economy® : Time-definite delivery typically in 2–5 business days (2 or 3 business days to Canada, Mexico and Puerto Rico) from the U.S. to more than 215 countries and territories.
  • ● FedEx International Priority® : Time-definite delivery typically in 1-3 business days from the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.

By UPS Mail Innovations

UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within 3 to 5 days, on average. (Total shipping period can be about 5-7 business days.)

 

Average estimated international shipping cost is $9.99 ~ $19.99 per item.

Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Refused Shipments: All claims of incorrect shipment must be made no later than seven (7) days from the invoice date. In transit, damage claims are to be made to delivery carrier at the time of delivery prior to accepting delivery of shipment for proper in-transit damage claim to be filed with the shipping carrier. If the purchaser refuses to accept shipment for any reason other than those stated above, Cellet is entitled to a twenty five (25) percent restocking fee of the total dollar amount of shipment invoice plus any shipping charges incurred by Cellet as noted on the shipment invoice.